Can I Add Delivery Instructions?
A smooth delivery begins with clear communication. GreenDrop's delivery instructions field gives you direct input into how your courier approaches your address — so the handoff is seamless from the first attempt.
What to Include
- Gate and entry codes: Community gates, parking structures, or building entry keypads — include the code and any sequencing details
- Building and unit specifics: Tower letter, floor, unit number, and which entrance or elevator bank leads to you
- Parking guidance: Visitor spaces, loading zones, valet procedures, or any restriction your courier should know before arriving
- Preferred handoff point: Front door, lobby desk, a specific hallway, or a sheltered area during rain
- Arrival notification preference: Whether you prefer a text when nearby, a call on arrival, or a doorbell ring
Entering Your Instructions
The delivery instructions field appears at checkout, beneath your address. Notes entered there are displayed to your courier before dispatch, and saved to your account profile for automatic use on future orders — you write them once.
Modifying Instructions After Ordering
If something changes between your order and dispatch, contact our team promptly and we will update your courier's notes before they depart. For standing changes to your saved preferences, your account settings are the place to make them.
Particularly Complex Access
Some addresses involve layered security, restricted access hours, or unique building protocols. For these, a brief call with our concierge team before ordering allows us to coordinate with your courier in advance — ensuring arrival without friction.