What If I Miss My Delivery?

Circumstances change. When a delivery cannot be completed on the first attempt, GreenDrop handles the situation with flexibility rather than frustration.

What Your Courier Does

Upon arriving at your address without a response, your courier will attempt to reach you by phone and text. They allow a reasonable window — typically five to ten minutes — before notifying our concierge team. We then reach out through the contact information on your account to coordinate next steps.

Rescheduling

Rescheduling is straightforward and carries no additional charge. Your order is safely returned to our facility and held under appropriate conditions until the new delivery time. You choose whether to reschedule for later the same day or for a window the following day. No fees, no penalties, no friction.

Reducing the Risk of a Miss

• Live tracking: Your order comes with a real-time tracking link so you can watch your courier's progress and be ready when they are close
• Proximity notification: We send an alert when your courier is minutes from your address
• Delivery instructions: If you may be briefly occupied, specify a contactless drop-off point in your notes
• Alternative recipient: A household member or trusted person at your address can receive on your behalf — note this in your instructions

Near Closing Hours

If a missed delivery occurs when same-day rescheduling is no longer feasible, your order is automatically queued for first-available delivery the following day. You receive a confirmation with the rescheduled window, and the order remains in our care overnight.